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Frequently Asked Questions
General Questions
Answers to general questions about DutchCountryPennsylvania.com
 How can I contact DutchCountryPennsylvania.com?
You can can contact us directly via e-mail, telephone, fax or mail! Visit our Contact Us page for an easy-to-use email form for all of your questions, concerns or comments. If you'd rather speak to someone directly, please give us a call at one of the phone numbers listed below. Our customer service respresentatives are on hand seven days a week to assist you!
Toll-Free Order Hotline: 1-800-987-6298
Customer Support: 1-417-823-0981
Group Sales: 1-417-823-0981 Ext. 250
Direct Fax: 1-417-823-8468
Mailing Address:
1325 W. Sunshine #537
Springfield, MO 65807
Our friendly and knowledgable Customer Service Representatives are on hand seven days a week to assist you! Representatives can be reached from 8 a.m. until 10 p.m. Monday through Friday, and from 9 a.m. to 8 p.m. Saturday and Sunday. We even have limited hours of operation on holidays! These hours are subject to change, and you may be asked to leave a message if we are experiencing unusually high call volume. If you do leave a message, we guarantee a prompt return phone call to assist you.
Over the years, we have developed and maintained excellent partnerships and relationships with the properties listed on DutchCountryPennsylvania.com. It is our hope that by offering a variety of lodging and attraction options, you will be able to return to our site again and again for all of your Lancaster vacation planning!
In order to make your Lancaster planning hassle-free, our pricing is designed to include all taxes and a small service fee, so the quoted price is all you will pay - there are absolutely no hidden charges! Because we value strong working relationships with the lodging and attraction venues, however, our prices are comparable to gate price.
We try to provide you with complete information about each lodging or attraction on our Web site. If you cannot find the information you are looking for online, our knowledgable customer service representatives are available to assist you. Because we work closely with so many different venues, it would be impossible to maintain and ship print brochures for them all, but we encourage you to explore our " Virtual Brochures" online!
We pride ourselves on offering one of the most comprehensive Lancaster Web sites out there! For additional information on shows, shopping, traveling, events and much, much more, please visit our collection of Lancaster articles. We have literally hundreds of articles that will give you an insider's look at all the things to see and do in Lancaster!
We happen to think a Lancaster vacation is a great gift idea! For that reason, we've made it easy for you through our convenient Gift Certificates. Simply choose the amount you'd like to give, fill in some basic information and you'll be ready to give the gift of fun and relaxation to somebody special! The gift certificate can used for any of our products, including shows, lodging, tours and attractions.
Besides offering one of the most comprehensive Lancaster sites on the Internet through our informative articles, local weather forecasts, and user-friendly custom packages we also guarantee top-quality customer service. Friendly representatives are on hand every day of the week to answer questions, help you make reservations, follow up and make sure your Lancaster getaway is exactly what you had in mind. Believe We truly aren't happy until you are!
Questions About Orders
Frequently asked questions about placing orders.
What forms of payment do you accept?
Individuals may use Visa, MasterCard, Discover and American Express. Groups must pay by check or money order.
As a matter of fact, that's our speciality! Just let us know when you plan on arriving in Lancaster, and we'll give you a list of shows that will be performing during your stay as well as other attractions and activities. You also have the opportunity to add on the lodging of your choice to completely customize your Lancaster trip!
Since we are customers too, we value your privacy and security as much as you do! Please read our Privacy Policy for a complete understanding of our policies and security.
Of course! Just click on the Lodging options at the top and left-hand menus on the page and browse through our wide variety of lodging.
No problem! You'll have the option of adding on lodging to your order or skipping ahead and only purchase show, attraction or dinner tickets.
Because your order is secured through the various Lancaster venues, a $20 processing fee will be assessed to any changes, including date or time changes. If you have questions about the date or time of your reservations, please call our toll-free number to speak with a customer service representative. Changes can not be processed within ten days of your arrival date. Please refer to the terms and conditions for more information.
Please be sure to read our terms and conditions for detailed information about our cancellation policy. Because we secure your purchase with our vendors, we have a set cancellation policy. All cancellation must be processed through DutchCountryPennsylvania.com, not the individual vendors. If you have any additional questions, please contact our customer service department for more information.
DutchCountryPennsylvania.com will process the refund back to the credit or debit card you used to place your order. Once the refund has been issued, it can take banks up to 30 days to post the credit back to your account.
Absolutely! If you'll be traveling to Lancaster with a group of more than 20 adults, you can get a real-time group quote on our Web site, or contact our group sales department.
You'll receive the best available seats at the time your order is processed, so it's best to make your reservations as far in advance as possible for the best available seats. The sooner you complete your order, the better chances you will have of getting prime seating as most Lancaster shows fill up quickly!
It's always best to make reservations as early in advance as possible to ensure availability and, in the case of some shows and attractions, receive the best available seating. If you're last-minute vacation shopping, though, we will still be more than happy to assist you. As a matter of fact, you can even place your order to up one hour before the scheduled time as long as the product is still available.
Your card will typically be charged within 24 hours of the time your order was placed.
You'll receive vouchers for your lodging, show tickets and activities. The quickest way to receive your vouchers is via e-mail, which you will generally receive within 72 hours. You'll receive instructions on how to print the vouchers, and you can always contact our customer service department for more assistance. You can also choose to have the vouchers printed and mailed to you, which generally takes seven to ten business days. Most importantly, don't forget to pack your vouchers before you leave on your vacation!
We work hard to offer you the most comprehensive information about each of our products! Click on Detailed Info for the complete description page that offers photos, a schedule and customer comments. Be sure to browse through our vast list of Lancaster articles as well, as many top shows and attractions are described in complete detail here. If you still have questions, please feel contact our customer service department.
Questions About Properties
Answer to Questions Regarding Specific Shows, Lodging & Attractions
How will I know where my lodging or attraction is located?
Leave that to us! Your ticket vouchers will include a printed map or addresses of all the show, attractions and hotels you've booked. Need additional help? That's why we're here! Just contact one of our Customer Service Representatives and they'll be more than happy to assist you.
Just give us a call and we will gladly work with our vendors on your behalf. Have a special request or detailed question? Just let us know and we will do our best to work your situation out with the vendor. We'll also print a map and/or address to the show, hotel or attraction you've booked directly on your dutchcountrypennsylvania.com voucher.
When you visit our Attractions pages, click on Detailed Info under each listing. You'll have access to photos, schedules, customer comments and other important details about each venue or location.
We understand your desire for convenience and accessibility! Simply visit our hotels page and select "
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